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Explore the Ignik Help Center and FAQ page for expert assistance, troubleshooting tips, and answers to common questions about our innovative outdoor heating products. Find support for FireCans, Gas Growlers, heated blankets, and more. Get quick access to warranty information, product manuals, and customer service solutions designed to enhance your outdoor experience with Ignik.

Ignik Help Center | FAQ, Product Support & Troubleshooting

How can I become a dealer for Ignik?

Does Ignik Offer A Military Discount?

How do I contact Ignik For Media Inquiries or Press Opportunities?

What is the Ignik Performance Promise?

What does "Making It Right" Mean?

What is 1% for the planet?

Our Promise

Where is Ignik based?

What is Ignik?

Who we are

IGNIK PROMISE

What is Ignik's return policy?

Returns

Will my order arrive by Christmas?

Does Ignik ship internationally?

How do I know when my order will ship?

What Should I Do If My Delivery Address Is Incorrect?

Shipping

SHIPPING & RETURNS

Gas Growler Manual

What should I do if I cannot fit my propane tank back into its case after use?

Gas Growler

Refillable Lighter Manual

Refillable Lighter

2-in-1 Heater/Stove Manual

2-in-1 Heater/Stove

Firecan (Original) Manual

Firecan (Original)

Firecan Deluxe Manual

Firecan Deluxe

Firecan Elite Manual

Firecan Elite

Backside Heated Seat/Backside Heated Pad XL Manual

Backside Heated Seat Pad / Backside Heated Pad XL

Topside Heated Blanket / Flipside Heated Bed Cover Manual

Topside Heated Blanket / Flipside Heated Bed Cover

IGNIK PRODUCT MANUALS

Do the Blue Tanks have the new Gen. 2 valves?

Why The Blue Tanks?

Blue Gas Growlers

Which Firecan Model Is Right For Me?

Can I Get A Longer Hose For The Firecan?

What kind of propane tank should I use with the FireCan?

Will my FireCan work with my RV's propane tank?

My FireCan Shows a Heat Diffuser in the Manual, Why Don't I Have One?

What is the heat output and propane consumption of the FireCan?

Can I put rocks or glass in the FireCan?

Can I roast marshmallows or other food over the FireCan flame?

Does the FireCan Have a Built-In Igniter?

Can I use natural gas or other fuels with my FireCan or 2-in-1 Heater/Stove?

Firecan Travel Cases - What's The Deal?

Are the grill components from the FireCan Deluxe compatible with any other FireCan models?

FireCan Portable Fire Pits

Moon Rocks vs Fire Rocks

Firecan Rocks

Will the lighter work at high altitude?

Why does my refillable lighter go out when turned upside down?

Refillable Lighter Troubleshooting and Maintenance Tips

Refillable lighter

My Gas Growler loses pressure. Is that normal?

My 2-in-1 Heater/Stove won't start. What do I do?

My refillable lighter is not lighting; how do I fix it?

My Gas Growler case came apart. What should I do?

Troubleshooting

Filling The Ignik Gas Growler

My Tank Will Not Accept Propane

How much propane is left in my tank?

Will the Gas Growler work with my stove or heater that uses 1lb green propane cans?

Do I need a special adapter or regulator?

Can I Store/Transport My Gas Growler on its side?

How should I get rid of my empty green bottles?

How Can I Find Local Dealers?

Has my Gas Growler tank been purged?

I'm having trouble getting my Gas Growler filled. Help!

How much fuel does the growler hold?

Can I refill my Gas Growler myself?

Some businesses will not fill my tank. What should I do?

How much does refillable propane cost vs. disposable bottles?

Refilling your propane

Can I store my Gas Growler inside or in my car?

Can I transport my Gas Growler in my car?

Is the Gas Growler DOT approved?

Storage & Transportation

How big of an area will the 2-in-1 Heater/Stove heat?

Will the Gas Growler work with the 2-in-1 Heater/Stove?

I'm Having A Difficult Time Connecting My 2-in-1 Heater/Stove

PROPANE HEATING

How are Ignik Warmers Recyclable?

What makes Ignik Warmers Better?

What is Ignik's Patent?

Efficient & Sustainable

Will Air-Activated Warmers still work if they get wet?

How hot do the warmers get?

What is the shelf life of the Warmers?

How do I re-use my air-activated warmers?

How do Ignik Warmers work for my phone, tablet, or device?

My hand/toe warmers are not working - what can I do?

How they work

AIR-ACTIVATED WARMERS

Will this work with the battery I already have?

Will I use up my battery if I run it all night?

Do I need to buy a battery for the Battery Powered Heat Products?

How hot does the Topside Heated Blanket and Flipside Heated Bed Cover get?

I Can't Get My Topside / Flipside To Power On - What Do I Do?

What Compatibility Issue Exists Between The Topside/Flipside And The Anker Solix C1000?

All articles

Categories

IGNIK PROMISE

SHIPPING & RETURNS

IGNIK PRODUCT MANUALS

PROPANE HEATING

AIR-ACTIVATED WARMERS

BATTERY POWERED HEAT