If you order from us, we will send you a confirmation and tracking number when your items are ready to ship. This may take 1-2 days from the time you place the order. Depending on the shipping method you choose, the tracking will be for UPS, USPS or
While we would love to offer more of our products to our international customers, Ignik currently only ships within the US and Canada.
The bottom line of our policy is: if it doesn't work, we'll make it right. At Ignik, we are committed to keeping you and your loved ones warm and comfortable wherever your adventures take you. We stand behind our products and their quality. If you ha
If you've realized that the delivery address for your order is incorrect, here’s what you can do:. Contact the Shipping Carrier:If your order has already been processed and shipped, we’re unable to change the shipping details. However, you can reach
What date do I need to place my order by to receive it in time for Christmas?. We primarily ship with FedEx, and below are our recommended order-by dates based on their holiday shipping deadlines. Please note these are suggestions, not guarantees, as
Once you proceed to checkout on our website, you will have various shipping options to choose from, each detailed with estimated delivery times and associated costs. If you are in need of expedited shipping, there will typically be an option availabl
If you need to cancel an order that was placed unintentionally, we can assist you. We will contact our warehouse to try and catch the order before it ships. If successful, we will be able to initiate a refund, though please note it might take a few d
We apologize for any inconvenience caused by receiving a damaged item. If the product was purchased from one of our partner vendors and arrived damaged, we suggest contacting that vendor directly to address the issue. Often, they can assist you in fi